FAQs

In-stock items: Process and ship within 1–2 business days.

Special-order items: Please allow 5–7 business days for your item to arrive to us. Once received, your order is quality checked and shipped to you.

After your order ships, delivery typically takes 3–7 business days, depending on your location and the carrier.

Due to hygiene reasons, we do not accept returns or exchanges on any hair that has been worn, installed, washed, cut, or altered. Please review your order carefully before installation.

If you receive an incorrect or defective item, please contact us within 7 days of delivery with clear photos so we can resolve the issue.

Yes, our hair can typically be colored or bleached. However, we recommend consulting a professional stylist to maintain the quality of the hair.

With proper care, our hair can last multiple installs and long-term use. Longevity depends on maintenance and how the hair is treated.

We recommend using sulfate-free shampoo, conditioning regularly, and avoiding excessive heat to maintain quality and longevity.

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates.

You can contact us at contact@sleiyd.com for any order-related questions or concerns.