Frequently Asked Questions
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We offer 100% human hair extensions that are soft, long-lasting, and can be styled, colored, and treated like natural hair.
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Orders are processed within 2–5 business days. Shipping typically takes 3–7 business days depending on your location.
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Due to hygiene reasons, we do not accept returns or exchanges on any hair that has been worn, installed, washed, cut, or altered. Please review your order carefully before installation.
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If you receive an incorrect or defective item, please contact us within 7 days of delivery with clear photos so we can resolve the issue.
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Yes, our hair can typically be colored or bleached. However, we recommend consulting a professional stylist to maintain the quality of the hair.
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With proper care, our hair can last multiple installs and long-term use. Longevity depends on maintenance and how the hair is treated.
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We recommend using sulfate-free shampoo, conditioning regularly, and avoiding excessive heat to maintain quality and longevity.
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Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates.
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You can contact us at info@sleiyd.com for any order-related questions or concerns.