Refund policy

Return / Refund Policy

We want you to love your purchase! Please check your order as soon as it arrives.

All return items must be unused, unworn, and in original packaging with proof of purchase.

Because our products are hygiene-sensitive, we cannot accept returns or exchanges on any hair that has been used, installed, or altered (washed, colored, cut, etc.).

Customers must contact Sleiyd within SEVEN (7) DAYS of delivery to request an exchange.

Hair MUST NOT be:

Unwrapped

Combed

Brushed

Have fingers ran through it

Worn

Altered in any way

If the hair has been altered, the exchange will be denied and the hair will be returned back to you.

To request an exchange, please contact us first for approval and return instructions. APPROVED EXCHANGES/RETURNS MUST BE SENT TO  OUR DESIGNATED RETURN ADDRESS.

Please email contact@sleiyd.com during business hours with any questions or concerns.